Return Policy

Returns

Fondant & Gum Paste are not returnable but maybe replaced if defective or damaged. All returned merchandise is subject to a 10% restocking fee. To complete your return, we require a return merchandise authorization (RMA). Please email or call us (845-469-1034) to get your RMA/Credit Order#. Once your product return has been approved, you should mail your product to: Satin Fine Foods 32 Leone Lane, Chester NY 10918 with your RMA# clearly marked on the exterior of the package. You will be responsible for creating a return label and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Satin Fine Foods is not responsible for any missing items in transit, or damaged shipments. We suggest to safely pack your items in a sturdy box and bring it to either your nearest USPS, UPS, or FedEx retailer.


Damaged/Wrong Items

If you've received a damaged package/broken items, please contact us immediately within 5 business days after delivery. Upon acceptance of the package, please inspect the content immediately. If you find the content unacceptable, contact us with a picture of your package. If the package was dropped off at your front door while you were away, and it arrives in damaged/tampered condition, please contact our courier immediately. For UPS: 1-800-PICK-UPS  If you received a wrong item, please email or call us within 3 business days of receiving the package. We’ll process a new shipment for you immediately.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days


Incorrect Shipping Information

Pay extra attention to detail when filling out your shipping/billing address information. If you notice any incorrect info, please email or call us (845-469-1034)  immediately. Once your order has been shipped, we can request a package interception there is a $14.00 re-routing fee, issued by the shipping carrier. This fee is non-refundable. If any order is returned to us due to an incorrect shipping address provided by the customer, we will reship the order at the customer’s shipping expense. If the customer does not wish to have the order reshipped, there will be a 10% restocking fee plus the original shipping charges. Orders that are shipped to a customer & refused will be charged shipping costs and a 10% restocking fee.